jeanchastain web store FAQ section

There is a problem with my purchase but I don't want to return it, will you make an adjustment to my purchase price?

I charge actual shipping costs. No additional fees are added. However, insurance is not included unless specifically stated in the description, so if you want your package insured, please notify me.

You need to email me and explain the reason you want to return the item.

More photos are always available. In fact, I can supply you with a URL where you can view a slideshow of the item. Just email me.

I can ship using any method you would like. Typically I ship USPS parcel because that is the least expensive. I can ship flat rate or I can ship using UPS. Just indicate your preference.

A delivery confirmation is your way of knowing that I have shipped the item and my way of knowing when you have received the item.

I do not refund shipping costs. Return shipping costs are your responsibility.

There is a problem with my purchase but I don't want to return it, will you make an adjustment to my purchase price?

If I have misdescribed the item (failed to notice a chip, for example) I will consider issuing a small price adjustment. You will need to send a photo documenting the reason for your dissatisfaction. I will work with you to resolve your concerns.

If you want to pay by personal check, you must email me BEFORE you purchase the item.

Google Checkout and PayPal are accepted at Repeat Boutique. I use these methods because they offer the greatest protection for both the buyer and the seller.

If you have a problem with check out, send me an email and I will send you an invoice.

I do not gather any personal information about you. Your information at checkout is used only for shipping confirmation. You will never be spammed.

Ecrater recommends Google Checkout and provides a pay with Google button but does not include a Paypal button. After you have added an item to your cart and you are ready to pay, just click PROCEED TO CHECKOUT and you will be given the pay with Paypal option at that point.

I do not sell cracked glassware. If an item has a flaw of any time that is visible, or if I can feel it, I will describe it in the item description. Sometimes an item is so hard to find and the chip is so minor that I will list it, but it will be discounted. I do not sell cracked glassware --not even with a hairline crack, since even a hairline crack can progress to a FULL crack during shipment.

I rely on collectors books, forums, and other sources to help me identify the glassware I sell. Each item is carefully researched before it is listed. Visit my website at theglasswarecottage.com for more information about me and the products I sell.

If you are willing to pay all charges associated with international shipping, (including delivery confirmation and insurance) I am willing to ship to you. Contact me before adding the item to the cart and paying since all costs shown include shipping costs to the US only. You must be PAYPAL verified unless you are paying with a credit card or I will not ship to you.